The Care Quality Commission
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Archived: Dorset Care at Home Service

The Grange, 2 Mount Road, Poole, Dorset, BH14 0QW

Provided and run by:
Leonard Cheshire Disability

Important: This service was previously registered at a different address - see old profile

All Inspections

17 September 2013

During an inspection looking at part of the service

We looked at the care plans and medication records for six people and telephoned two of the people whose plans we reviewed. We also telephoned one professional who co-ordinated care for two of the people concerned. We spoke with the manager, one supervisor and a care worker. We looked at six staff files.

People told us they were involved in drawing up their plans of care and received support to meet their needs. Comments from people we spoke with included: "Several carers, all pleasant, come on time and good" and I have "no concerns". Another person said that they had a regular team of care workers and they received care according to their wishes.

The agency had suitable arrangements in place for administering and recording medication. Regular audits and checks on staff practice ensured that any omissions in recording were investigated and action plans implemented if needed.

The agency had suitable systems in place to monitor the quality and safety of the service provided. These included audits of care plans and medication records, supervision of staff and service monitoring surveys.

14 February 2013

During a routine inspection

We spoke with two people who used the service. They told us they were happy with the support provided by staff. Their comments included "thank you to the staff for the care and consideration and patients shown"

People said they were able to make choices for themselves. One person said "the staff are good, they listen to me and help me with anything I need." Another person told us, "the staff are nice, they try to help." People also told us they were involved in discussions about their care and were happy with the support they received. If people were unable to make decisions for themselves, capacity assessments were completed and best interest decisions were made on their behalf.

People were encouraged to express any concerns they might have and the service's complaints procedure was given to each person using the service. The complaints and safeguarding procedures were in handbooks so people using the service and their

representatives had the information they needed to raise any concerns.