The Care Quality Commission
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  • Homecare service

Archived: 4 Red House Farm

4 Red House Farm, Newtimber, Hassocks, West Sussex, BN6 9BS

Provided and run by:
Truecare UK Limited

All Inspections

21 March 2013

During a routine inspection

During our visit we saw that people were being treated with dignity and respect and people's independence was encouraged. People were spoken to in a respectful way. People we spoke to told us that the staff were polite, friendly and helpful and that their privacy was respected and that where possible they were supported to maintain their independence. One person told us: that staff 'anticipate what I need' and another person told us about staff that they were 'really satisfied with them'.

We saw that people experienced safe and effective care based on detailed care plans and risk assessments that met individual needs.

People using the service were protected from abuse as they were supported by a staff team who had appropriate knowledge and training on safeguarding adults. People told us if they had any concerns they would report them to the manager of senior person on duty.

Staff received ongoing training and supervision which provided them with the skills and knowledge to meet the needs of the people they were supporting.

People told us they could rely upon receiving the help they needed because staff knew what to do and they looked after them well. The registered manager was looking into ways of recoding formal supervisions and team meetings.

The Provider had effective systems in place to monitor and assess the quality of the service.