The Care Quality Commission
  • Doctor
  • Independent doctor

Wolverhampton Doctors On Call

Overall: Good read more about inspection ratings

East Park Medical Practice, Jonesfield Crescent, Wolverhampton, West Midlands, WV1 2LW (01902) 902613

Provided and run by:
Wolverhampton Doctors on Call Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Wolverhampton Doctors On Call on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Wolverhampton Doctors On Call, you can give feedback on this service.

29 November 2017

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Wolverhampton Doctors On Call on 29 November 2017 as part of our inspection programme.

At this inspection we found:

  • The service had systems in place to manage risk so that safety incidents were less likely to happen.
  • Arrangements were in place to ensure learning from significant events were shared with staff.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
  • The service worked proactively with other organisations and providers to ensure patients had access to alternatives to hospital admission or urgent care services where appropriate which improved the patient experience.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service. Comments received from patients said that they found it easy to get an appointment with the GP at a time to meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Ensure that systems arrangements are in place to regularly monitor and gain feedback on the quality of the experience of patients, staff and other stakeholders.
  • Ensure that a formal system for receiving, recording and analysing feedback, the views and concerns of patients’, staff and external partners is introduced to support improvements in the quality of services offered.

  • Ensure that the service level agreement and business plan introduced are working documents and embedded within the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice