9 June 2022
During a routine inspection
People's experience of using this service and what we found
People were supported to have their medicines as prescribed by staff who had been trained and assessed as competent. However, medicine administration was not consistently recorded, the registered manager immediately put strategies in place to mitigate the risk of this occurring again.
People were protected from known risks. However, records were not always completed accurately to evidence this. Risk assessments were completed, and strategies identified to mitigate these risks. Staff understood safeguarding and how to recognise and report any concerns of potential abuse.
Quality assurance tools had not always identified the concerns we found at this inspection. The management team committed to develop an action plan to work towards making improvements to their quality assurance processes.
Staff were safely recruited, inducted and trained to meet people's needs. Adequate staffing levels were observed.
People were supported by staff who knew them well and had the information required to meet their needs. People and relatives were all consistently positive about the staff and the support they received.
Care plans contained person centred, detailed information to support staff in understanding the person's individual holistic needs. People's likes, dislikes, preferences, choices and life histories had been recorded.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's communication needs were assessed and when required, information had been presented in a different format to meet people's needs. Such as, large print or easy read.
Staff supported people to access healthcare services as required. Any specialist support was recorded, and actions completed.
People were supported to access activities, outings and celebrations. Friends and relatives were welcomed into the service and people were supported to maintain relationships.
People were protected from infections. Staff wore appropriate personal protective equipment, the home was regularly cleaned and the registered manager followed government guidance on COVID-19.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 27 June 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service and the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Manor View Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.