Background to this inspection
Updated
14 January 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 and 26 November 2015 and was announced. The provider was given notice because the location provides a domiciliary care service and we needed to be sure that senior staff would be available in the office to assist with the inspection.
The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed the information we held about the service which included notifications they had sent us. Notifications are sent to the Care Quality Commission to inform us of events relating to the service.
We also reviewed the Provider Information Return (PIR).This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with seven people and six relatives of people who use the service. We spoke with seven members of staff and the registered manager. We also received feedback from one community healthcare professional. We looked at records relating to the management of the service including ten people’s care plans, policies, six staff recruitment files, training records, complaints log and accident/incident records.
Updated
14 January 2016
This inspection took place on 25 and 26 November 2015 and was announced. Bright Yellow Bracknell (LifeCarers) is a domiciliary care service and at the time of the inspection was providing personal care to 106 people living in their own homes.
At the time of the inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they were happy with the service they received from Bright Yellow Bracknell (LifeCarers) and felt safe using the service. There were systems in place to manage risks to people and staff. Staff had good awareness of how to keep people safe and understood the policies and procedures used to safeguard people. Information and guidance was available for them to use if they had any concerns.
Recruitment procedures were robust and staff received training to ensure they had the skills to care for people safely and effectively. People received their medicines when they required them and there was a system to manage medicines safely. Staff had a good knowledge of how to deal with emergencies and the provider had plans in place to deal with emergency situations.
People’s right to make decisions was protected. Staff understood their responsibilities in relation to gaining consent before providing support and care. People were treated with kindness, dignity and respect and told us they were involved in decisions about their care. They said their decisions were respected and they felt they had been listened to. People’s care and support needs were reviewed regularly with them.
Up to date information was communicated to staff quickly to ensure they could provide appropriate care for people. Staff contacted healthcare professionals to seek advice regarding people’s well-being when necessary. People’s nutrition was monitored when appropriate to help ensure they had sufficient to eat and drink.
There was an open culture in the service and staff were comfortable to approach the registered manager for advice and guidance. They told us they were well supported and said they were listened to if they raised concerns. Action was taken promptly to manage any concerns raised.
The quality of the service was monitored by the registered manager through gaining regular feedback from people using the service and auditing. People and staff had been asked for their views on the service and they had been used to make improvements.