Archived: Dimensions 229 Stourbridge Road

Updated 5 June 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection took place on 31 March 2015 and carried out by one inspector. Before the inspection, we reviewed the information we held about the home and looked at the notifications they had sent us. A notification is information about important events which the provider is required to send us by law.

During the inspection, we observed three people who lived at the home. People had not been able to talk to us about their care and treatment. We spoke with four staff and the registered manager. We looked at two records about people’s care, falls and incidents reports and checks completed by the manager and provider and improvement plans.

Updated 5 June 2015

The inspection was unannounced and took place on 31 March 2015.

229 Stourbridge Road is registered to provide accommodation and personal care for a maximum of four adults who have a learning disability. There were three people living at home on the day of the inspection. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People looked relaxed and staff supported people to remain free from the potential risk of abuse. Staff told us about how they kept people safe. During our inspection we observed that staff were available to provide advice or guidance that reduced people’s risks. People received their medicines as prescribed and at the correct time.

There were enough staff to support people living at the home and staff felt able to meet people’s individual needs. Staff were provided with training which they felt reflected the needs of people who lived at the home.

Assessments of people’s capacity to consent and records of decisions had been completed in their best interests. People gave their consent to care and treatment and made their own decisions and where needed received support to do this.

People were supported to eat and drink enough to keep them healthy. We found that people’s health care needs were assessed, and care planned and delivered to meet those needs. People had access to healthcare professionals that provided treatment, advice and guidance to support their health needs.

We saw that people’s privacy and dignity were respected and staff were kind to them. People were involved in the planning and reviewing of their care.

People were supported to maintain their hobbies and interests in an environment that supported their needs. Staff told us they were confident to approach the manager if they were not happy with the care provided or wanted to raise concerns on behalf of people that lived at the home.

The provider and manager had made regular checks to monitor the quality of the care that people received and look at where improvements may be needed. The management team had kept their knowledge current and were approachable and visible within the home.