Archived: The New Mayfair Hotel

Updated 28 June 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The New Mayfair is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

This comprehensive inspection visit took place on 30 May 2018 and was announced. The provider was given 24 hours’ notice because the location provided a holiday service for people who stayed at The New Mayfair. We needed to be sure that we could access the premises and speak with people. The inspection team consisted of one adult social care inspector.

Before our inspection on 30 May 2018 we reviewed the information we held on the service. This included notifications we had received from the provider, about incidents that affect the health, safety and welfare of people who lived at the home and previous inspection reports. We also checked to see if any information concerning the care and welfare of people supported by the services had been received.

As part of the inspection we used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We contacted Healthwatch Blackpool. Healthwatch Blackpool is an independent consumer champion for health and social care. This helped us to gain a balanced overview of what people experienced accessing the service.

During the inspection visit we spoke with a range of people about the service. They included two people who stayed at The New Mayfair hotel, four previous visitors and three relatives. Also we spoke with the nominated individual, registered manager, the cook and four staff members. We observed care practices and how staff interacted with people in their care. This helped us understand the experience of people who could not talk with us.

We looked at care records of two people who stayed at The New Mayfair hotel. We also viewed a range of other documentation in relation to the management of the service. This included records relating to the management, medication records, recruitment and training arrangements of staff members. In addition we looked at how they maintained staffing levels when people visited the hotel. We also checked the environment to ensure it was clean, hygienic and a safe place for people to stay.

Updated 28 June 2018

The New Mayfair Hotel is situated on the south promenade overlooking Blackpool sea front. The hotel provides holiday accommodation for people with a range of disabilities and special needs. The service has registered with the Care Quality Commission to enable them to provide personal care and respite care. The service is registered for 40 people. At the time of the inspection three people were staying at The New Mayfair hotel.

At our last inspection on 25 February 2016 we rated the service Good. At this inspection we found evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

During the inspection visit we observed staff were kind, caring and respectful to people in their care and when they interacted with individuals who stayed at the hotel. People and their relatives told us staff always maintained their dignity and privacy.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care and stay at the hotel. These had been reviewed if changes occurred during their stay.

Staff had been recruited safely, appropriately trained and supported. They had skills, knowledge and experience required to support people with their care and social needs. Staff had training to protect people against the risk of harm, poor care and abuse.

The management team had systems in place to ensure safe management of people's medication. Medicines were stored securely and the registered manager had suitable arrangements to audit all administration processes.

We looked around the building and found it had been maintained, was clean and hygienic and a safe place to live. We found equipment had been serviced and maintained as required.

The service had safe infection control procedures in place. People who stayed at the hotel told us they were happy with the standard of hygiene in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People who stayed at the hotel and relatives lived told us they enjoyed food provided by the chefs and had plenty of choice. One person said about the food, “Nothing better and plenty of choice and of good quality.”

People’s care and support had been planned with them. They told us they had been consulted and listened to about how their care would be delivered whilst staying at The New Mayfair.

People who stayed at the hotel and relatives told us they enjoyed a variety of activities and entertainers nightly. Comments included, “I love the singers every night something different is on it is fantastic.” Another person staying at the hotel said, “I love the pool table.”

The service had a complaints procedure which was on display in the hallway for people’s attention. People we spoke with told us they were happy with the service and had no complaints.

Staff discussed and agreed what support people required and established a care plan to meet their needs whilst at the hotel. We found records were person-centred because assessments and documentation were geared towards the individual’s abilities and preferences to ensure they enjoyed themselves on holiday.

The service used a variety of methods to assess and monitor the quality of the service. These included regular audits, staff meetings and satisfaction surveys to seek their views about the hotel and care provided.

Further information is in the detailed findings below.