Imagine Act And Succeed - 110 Chapel Street

Updated 31 August 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: This inspection was carried out by one adult social care inspector.

Service and service type: IAS 83 Union St provides care and support to people living in their own homes as supported tenancies.

The service had a manager who was in the process of registering with the Care Quality Commission. Once registered this means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 48 hours’ notice of the inspection visit because we needed to be sure that staff would be in the office to support the inspection.

We visited the office location on 27 June 2019 to meet with the manager and the head of operations and to review records connected with the management of the service. On 9 July 2019 we visited three supported living households and spoke with a senior lead, two team leaders and three support workers. We returned to the office on 16 July 2019 to give the service feedback on our findings.

What we did: We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse, and we sought feedback from the local authority. We had not requested a provider information return (PIR). The PIR gives some key information about the service, what the service does well and improvements they plan to make. However, the service provided us with this information during our visit.

During the inspection we met and observed for short periods 10 people who were limited in their ability to speak with us and staff supporting them.

We reviewed the care plans and risk assessments for two people, three staff recruitment files, the training matrix for staff and a range of records relating to the management of the service.

Updated 31 August 2019

About the service: IAS 83 Union St provides care and support to people living in their own homes. This type of service is known as supported living.

The care service had been developed and designed in line with the values that underpin Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary life as any citizen.

People’s experience of using this service: People’s care needs were assessed, and they received good quality person-centred care from support workers who understood their needs well.

Support workers promoted people’s choice and independence and ensured they had access to a wide range of individualised activities.

People were engaged and involved in the day to day running of their home. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Support workers were knowledgeable and received training, supervision and support to carry out their roles effectively. Support workers were committed to providing person-centred support.

Support workers used a variety of communication methods to ensure people’s wishes were heard and acted upon.

More information is in the full report.

Why we inspected: This was a planned inspection based on the rating of good at the last inspection undertaken in October 2016.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in accordance with our re-inspection programme.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk