Archived: Hartwell Care Home

Updated 5 August 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 6 July 2016 and was unannounced. The inspection team consisted of two adult social care inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience had experience in caring for older people and people living with dementia.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information sent to us, for example, notifications from the service and the local authority contract monitoring report.

Prior to the inspection we contacted people who had an interest in the service. We received feedback from the local authority safeguarding team, one social worker, a contract officer for Sheffield local authority and Healthwatch (Sheffield). Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. This information was reviewed and used to assist with our inspection.

During the visit we spoke with eight people who used the service, five of their relatives, the registered manager, the regional manager of Four Seasons (Bamford) Limited, the deputy manager, one senior care worker, two care workers, one domestic assistant and the cook. We also spoke with three healthcare professionals who visited the service during the day.

We looked at three care plans, four staff files and records associated with the monitoring of the service.

Updated 5 August 2016

This inspection took place on 6 July 2016 and was unannounced. This meant prior to the inspection people were not aware we were inspecting the service on that day.

Hartwell is registered to provide personal care and accommodation for up to 32 older people. The home is situated in the North of Sheffield in the district of Ecclesfield. On the day of our inspection there were 25 people living in the home.

There was a manager at the service who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our last inspection at Hartwell took place on 9 December 2013. The home was found to be meeting the requirements of the regulations we inspected at that time.

During our inspection we observed people who used the service were relaxed and comfortable in the company of the staff who were supporting them. There was lots of caring and supportive communication and discussion between staff and people who used the service.

We found there were sufficient staff to meet the needs of people. When people required assistance we saw this was provided promptly.

Staff were aware of their responsibilities in keeping people safe and had received training in safeguarding adults.

Staff told us they felt well supported by the senior manager’s at the home and were able to ask their advice at any time.

Everyone we spoke with and contacted during the inspection told us that the staff were kind and caring. People thought the staff had their best interests at heart and would do what was necessary to help them lead a quality life. This included providing dignified care and helping them to take part in activities which they had an interest in.

People were able to discuss their health needs with staff and had regular contact with a range of healthcare professionals as needed.

Each person’s needs had been assessed and there were on going reviews and updates so that changes to a person’s care could be made to continue to meet their needs.

People felt listened to. When they made suggestions or raised any concerns they said action was taken to show their comments had been taken into consideration.

Staff said that communication in the home was excellent and they always felt able to talk to the managers’ and make suggestions. There were meetings for staff where they could share ideas and good practice.