We carried out a review of the data available to us about Finborough Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Finborough Court, you can give feedback on this service.
We found the following examples of good practice.
The registered manager was aware of the very recent changes regarding visiting and had communicated this with family and friends. We observed safe visiting practices of essential care givers. One relative described how they sat with their relative and enjoyed coffee and cake together.
Dedicated cleaning staff had good systems in place to ensure the whole environment was clean and fresh. An example being regular steam cleaning of curtains, but then once a year these were removed and washed. A relative described how clean everywhere always was and that there was never any unpleasant smells.
Staffing levels had been consistently maintained throughout the covid-19 pandemic.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was the first inspection of this service since being taken over by a new provider.
People who used the service and their relatives considered the service was safe. There were systems and processes in place to minimise the risk of abuse to people and staff understood their role in safeguarding people from harm. There was a culture of openness and transparency and staff were encouraged to whistle blow about any concerns or poor practice.
The registered manager analysed falls that people sustained so that action could be taken to reduce the likelihood future falls. There were systems in place for maintaining the building and ensuring there were regular fire safety checks. There were processes in place for the safe recruitment of staff and there were enough staff to provide the care to meet people’s needs. There were effective, organised systems in place for the safe management of medicines.
There was induction training for new staff and on-going training, as well as planned supervision and appraisals. The registered manager had been involved with the organisation of dementia training for the staff.
People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.
People were given choices and supported to eat and drink sufficient amounts. Their views on the food were sought and acted upon so that the menus were changed in line with people’s preferences. The people received effective healthcare support from a range of external healthcare professionals.
Care and support was provided by knowledgeable staff that knew the people at the service well. The service had a person centred culture focussed upon supporting people to meet their assessed needs. People's rights to privacy and dignity were valued and respected.
Each person had a detailed care plan written from an assessment of their needs. People and relatives were encouraged to provide feedback on the service and felt they could raise concerns. Complaints were taken seriously, investigated and responded to with understanding. Compliments were also recorded by the management team. Various activities of interest were planned during the day in which people could be involved if they so wished.
Quality assurance processes were carried regarding the quality of the service and identified actions carried out to develop the service. The service had a statement of purpose and the aims and objectives were adhered to by the registered manager who used their knowledge and skills to manage the staff.