Admirals Reach Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff respected people’s privacy and dignity and encouraged people to remain independent. People were supported by a caring staff group who respected their choices and preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We observed people were treated with kindness throughout the inspection. Staff demonstrated an awareness of people’s likes and dislikes and clearly knew people well.

Staff demonstrated their awareness of people's likes and dislikes. For example, they knew how people liked to have their drinks and what foods they enjoyed. During the inspection we observed people asking for a glass of red with their meals and staff provided this at people’s requests.

Throughout the inspection we observed people moving around the service freely, staff involved people in their care and treatment, offering choices where possible.

Staff encouraged people to be independent and involved in their care and support. A staff member told us, “I know residents’ strengths and what they can do. I encourage people to be as independent as possible with their meals and making choices.”

People told us staff treated them well and were happy with the support they received. A person told us, “I am looked after very well, staff are very good, and I cannot fault them, they do treat me respectfully, treat you like a human being, they talk kindly to me.”

People's care plans contained information to promote their independence in areas such as mobility, communication and risk. Care reviews were held with people and relatives to discuss any changes to care plans.

Throughout the inspection we observed staff responding to people’s requests for support promptly. One person told staff their call bell was not working, and this was promptly rectified.

People and relatives told us staff responded to any requests for support. A person told us, “I have been here 13 months and I find the staff efficient and cheerful; the nurses are excellent, I get all the medical care I need, I am better off here for the doctor than when at home.”

Staff were alert to people’s changing needs. Community managers were present within their communities to monitor care and respond to any requests from staff if people were not their usual selves. A staff member said, “Any concerns I address straight away and will document and take action if needed.”

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.