Spire Manchester Hospital

Updated 20 October 2022

Spire Manchester Hospital is operated by Spire Healthcare Limited. It is a purpose-built private hospital, registered by the CQC on 22 January 2017. The hospital provides mainly private treatment and has contracts to provide services to local clinical commissioning groups (CCG) for NHS patients. The hospital has 37 inpatient rooms, a dedicated six bedded paediatric suite, 27-day case rooms and five critical care beds. The hospital primarily serves the communities of the Manchester area. It also accepts patient referrals from outside this area.

The hospital provides surgery, medical care, critical care, services for children and young people, outpatients and diagnostic imaging. Patients are admitted electively, there are no emergency admissions received at the hospital.

The inpatient treatment includes orthopaedics, ear, nose and throat (ENT), gynaecology, endoscopy, general surgery (such as upper and lower gastrointestinal surgery) and cosmetic surgery.

Updated 20 October 2022

Our rating of this service stayed the same. We rated it outstanding because:

We inspected two key questions for safe and well-led. Our previous rating for effective was good, caring was outstanding and responsive was good. These ratings remain the same.

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 24 June 2019

• Medical care services were a small proportion of hospital activity. The main service was surgery. Where arrangements were the same, we have reported findings in the surgery section.
• The service provided elective endoscopy and interventional cardiology procedures, and these were developing activities in the hospital.
• We rated these services as good overall because they were safe, effective, caring, responsive and well-led. Both departments were clean, and medicines and equipment stored appropriately.

Updated 24 June 2019

• Children and young people’s services were a small proportion of hospital activity. The main service was surgery. Where arrangements were the same, we have reported findings in the surgery section.
• We rated this service as outstanding because it was safe, effective, caring, responsive and well led.
• Staff had received up-to-date training in all safety systems, processes and practices. There were comprehensive systems to keep children and young people safe, which took account of current best practice.
• A proactive approach to anticipating and managing risks to patients who used the service was embedded and was recognised as the responsibility of all staff.
• The service had systems to monitor patient outcomes including various hospital-wide initiatives, and local ward based actions.
• Consideration of children’s privacy and dignity was consistently embedded in everything that staff did, including awareness of any specific needs.
• There was a proactive approach to understanding the needs and preferences of different groups of children, young people and their families and to delivering care in a way that met these needs, which was accessible and promoted equality.
• Comprehensive and successful leadership strategies were in place to ensure and sustain delivery and to develop the desired leadership culture. Leaders had a deep understanding of issues, challenges and priorities in their service, and beyond.

Updated 24 June 2019

• The critical care service supports the hospital’s elective surgical and medical services, accepting both planned and unplanned admissions. The critical care unit has five beds, one of which is in an isolation room. These include three high‑dependency and two intensive care beds, with sufficient flexibility to meet the acuity needs of any patient admitted to the unit.
• We rated the critical care service as outstanding overall. This was because the service’s staff were highly motivated and had truly embedded the safety of patients as a primary focus in their day to day roles.
• Patients were protected by a strong comprehensive safety system in the unit which focused on openness, transparency and learning when things go wrong.
• All staff in the unit from housekeeping staff through to the unit’s and hospital’s leaders truly respected and valued their patients as individuals. Patients were empowered as partners in their care, practically and emotionally, by an exceptional and distinctive team of people.
• This safe and caring culture was delivered in an effective and responsive way by a committed team of nursing and medical staff under the direction of an extremely strong, inclusive and innovative leadership team who were dedicated to the improvement, growth and sustainability of the service and in the delivery of high-quality person‑centred care.

Updated 24 June 2019

• The service provided magnetic resonance imaging scanning, computerised tomography, plain X ray, fluoroscopy, mammography and ultrasound for adults and a small number of children.
• We rated the service as good as there were systems and processes in place to keep people safe and to reduce the risk of radiation.
• The department was clean, and medicines were stored appropriately. There was evidence of multi-disciplinary team working and staff were deemed competent to deliver services.
• The department used a range of national and local guidance.
• Staff were caring, and patients were treated with privacy and dignity.
• Patients who required additional support were provided with that support, complaints were few and were dealt with appropriately. There was a good open culture and the service was developing leaders for the future. Risk was well managed and there were appropriate governance structures in place.

Updated 24 June 2019

• The outpatient department had 24 consulting rooms all with their own dedicated separate examination rooms. The department had four treatment rooms one with its own recovery area and a dedicated ear, nose and throat treatment room. The unit provides care for adults and children from birth.
• All staff were fully committed to maintaining high standards of infection control.
• Outpatient staff met the hospital target for compliance with mandatory training. Staff provided care and treatment in line with best practice and treatment was evidence-based.
• Staff felt they were encouraged by the organisation to give patient’s a service which was focussed on compassionate care coupled with excellent treatment. Patients received timely appointments.
• Clinical governance committee meetings took place quarterly to discuss risks, incidents and key issues and quality and performance were monitored.

Updated 20 October 2022

Our rating of this location stayed the same. We rated it as outstanding. See the overall summary above for details.