7 June 2017
During a routine inspection
118a Erdington High Street provides personal care and support to people living in their own homes. At the time of our inspection there were seven people using the service.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was the first inspection of this location since it was registered on16 January 2017.
People received a good quality service in which they had confidence. Although there were some processes in place to monitor the quality of the service these were not yet embedded, so that all aspects of the service were being monitored so that shortfalls in the systems were identified and rectified. Records management needed to be improved so that records were easily accessible and included all the information needed.
Staff were provided with some training but not all staff had undertaken the required training and staff recruitment procedures were not always completed thoroughly.
People received a safe service because the provider had procedures in place to ensure that staff followed the procedures to ensure the risk of harm to people was reduced. The risk of harm to people receiving a service was assessed and managed appropriately; this ensured that people received care and support in a safe way. Where people received support from staff with taking prescribed medicines, this was done in a way that ensured the risk to people was minimised.
People received care and support from staff that knew people’s needs and involved people in making decisions about their care. People’s rights were protected and they had choices in their daily lives. People were supported to maintain their diet and health needs where required.
Staff were caring and people’s privacy, dignity, independence and individuality was respected and promoted by staff and the management. Staff communicated with people and their families so that they were confident in the support provided.
People knew how to raise their concerns or complaints although none had been raised. Relatives felt reassured that any concerns would be appropriately addressed. People were asked to comment on the quality of service.
Staff felt supported by the management team and felt able to contribute suggestions for improving the service.