• Care Home
  • Care home

Archived: The Glen Care Home

Overall: Good read more about inspection ratings

Shapway Lane, Evercreech, Shepton Mallet, Somerset, BA4 6JS (01749) 830369

Provided and run by:
HC-One No.1 Limited

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 1 January 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector and a specialist advisor who was a nurse.

Service and service type

The Glen Care home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period of notice of the inspection because we wanted to ensure the safety of people, staff and the inspector in light of the COVID- 19 pandemic.

Inspection activity started on 12 November and ended on 26 November 2021. We visited the location on 12 November 2021.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with seven people who used the service and six relatives about their experience of the care provided. We spoke with eight members of staff including the registered manager, deputy manager, nurses, catering team, activities coordinator and care workers. We have included their views and feedback in the main body of the report. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. These included 12 people's care and 34 medication records, five staff recruitment files and training and supervision records. A variety of records relating to the management of the service, including policies and procedures were reviewed. We reviewed how the provider and the registered manager completed their quality assurance checks

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two professionals who regularly visit the service.

Overall inspection

Good

Updated 1 January 2022

About the service

The Glen Care Home is a residential care home providing personal and nursing care to 34 people aged 65 and over at the time of the inspection. The care home accommodates 52 people across three separate wings, each of which has separate adapted facilities.

People’s experience of using this service and what we found

People told us they felt safe and were happy with the service they received. They said staff were kind and they were treated well. Relatives we spoke to were also satisfied with the service. One told us, "I can't fault them, [Person] feels safe here. The staff are kind and hardworking."

Risks to people's safety were assessed however, more detailed guidance needed to be documented in some care plans. People received their prescribed medicines and medicines were managed safely. The service was clean and hygienic. COVID-19 government guidance was followed by staff. Infection control was well managed, and the home was clean and free from hazards. Staff assessed people's needs before they started using the service. People had been involved in the care planning process, and in identifying their support needs in partnership with staff.

The provider followed safe recruitment processes to ensure the right people were employed. Staff received an induction and ongoing training. There were enough staff to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff assessed any risks to people's health and wellbeing, and these were mitigated.

People and their relatives were happy with the way the service was managed and told us the manager was very approachable. People's views and opinions of the service were sought and acted on. The manager and staff team were committed to providing people with high-quality care. Staff reported good teamwork and found the manager supportive and open to ideas. The provider had systems in place to monitor the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 05 May 2018).

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.