We carried out a review of the data available to us about Derby Senior Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Derby Senior Care Limited, you can give feedback on this service.
Derby Senior Care provides a care and support service to people who live in their own homes in and around Swadlincote. At the time of our inspection 20 people were receiving a service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt they received their medicines as prescribed, although improvements were needed to ensure care plans included all information about the support people needed. Medicine records were not always completed to show the support people received. We have made a recommendation about how the provider manages medicines.
People felt safe when being supported by staff and risks had been identified to ensure staff could take action to keep people safe from harm. Staff knew how to recognise potential abuse and how to report this. People were confident that staff knew how to minimise the risk of infection and took suitable measures to ensure good working practices. There were sufficient staff working in the service who had been suitably recruited.
People made decisions about their care and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. Staff completed training to develop the skills they needed to support people effectively and received support from the management team to help them care for people in the right way. People’s health was monitored, and staff worked together with other professionals to ensure they remained well.
People were positive about the way staff provided their care and said they were kind and compassionate. Each person had a small team of staff who provided all their care and they had been introduced to them before any care was delivered. Staff knew people well and respected the things that were important to them. People were encouraged to be independent and their privacy and dignity was upheld in their home.
People’s care was reviewed to ensure this continued to reflect the support they wanted. People felt comfortable raising any issues or concerns and there were arrangements in place to deal with people's complaints.
The provider had systems in place to assess and monitor the quality of care. People were encouraged to share their experiences and views and they felt the provider and staff listened to them, to ensure they received the service they wanted.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good. (Published August 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were confident that the staff were knowledgeable about the different types of abuse and knew how to report any incidents or concerns to help to keep them safe. Risks to people’s safety had been assessed and staff knew how to support people to reduce any risk of harm. People were able to retain their independence and staff supported them to feel safe in their home and receive their medicines as prescribed. People felt there were enough staff and they had a small team of staff who provided all their care and support. Recruitment procedures meant that any new staff completed checks to ensure they were suitable to work with people.
People remained independent and choose how they wanted to be supported. People consented to their care and where they had difficulty making decisions, assessments were carried out to ensure decisions were made in their best interests. When needed, people were helped to eat and drink the food they enjoyed and encouraged to retain responsibility for their health care.
People liked the staff who provided their support and felt their dignity was promoted and privacy respected. People received individual support and their records reflected how they liked to receive their care. Concerns and complaints were responded to and people were encouraged to raise any issues.
People could comment on the quality of the service and felt their views were listened to. People and staff were positive about the leadership and management in place and felt they received guidance and support.