• Care Home
  • Care home

Archived: Bramley Grove

Overall: Good read more about inspection ratings

251 School Road, Yardley Wood, Birmingham, West Midlands, B14 4ER (0121) 474 4101

Provided and run by:
Zest Care Homes Limited

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 25 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The team consisted of one inspector, an assistant inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert by experience had experience of caring for someone who was living with dementia.

Service and service type:

Bramley Grove is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection took place on 5 March 2019 and was unannounced.

What we did:

Before the inspection we reviewed information available to us about this service. The provider had completed a Provider Information Return (PIR). This is a document which asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information provided in the PIR and used this to help inform our inspection. We also reviewed previous inspection reports and the details of safeguarding events and statutory notifications sent by the provider. A notification is information about important events which the provider is required to tell us by law, like a death or serious injury.

During our inspection we spoke with and spent time with five people who used the service, and six relatives. We observed how people and staff interacted throughout the day. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help use understand the experience of people who could not talk with us.

We spoke with the registered manager, the operations manager, the deputy manager, a senior care worker, three care staff, two kitchen staff, and an activities co-ordinator. We looked at four people’s care records, two staff employment records and reviewed information relating to the management of medicines. We also looked at policies and records in relation to staff training, maintenance of the premises, complaints and how the provider monitored the quality of the service people received.

Overall inspection

Good

Updated 25 April 2019

About the service: Bramley Grove is a care home for up to 34 older people who may be living with dementia and require support with personal or nursing care. At the time of the inspection 33 people were living at the service.

People’s experience of using this service:

People’s experience of using the service was positive. People told us, “I am blessed to have this home and I hope it will be my last”, “The staff here are very calm and patient and never seem as though they are in a rush”, “I am impressed how they are building the networks so people have good social contacts” and, “I am so impressed with the care here.”

People were mostly protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe, although not all environmental checks had been carried out. Risks to peoples health and well-being were assessed and measures put in place to reduce these. Risks in the environment were not always checked in a timely manner. Staff received supervision, support and training, which provided them with the knowledge and skills to perform the roles they were employed to do.

Care was person-centred and focused on people being as independent as they could be. The care was planned and delivered based on people’s needs and preferences. The management team embraced continuous learning and new ways of working. Staff felt valued and the culture was open and honest. Staff we spoke with provided positive feedback about the service and the provider. The staff were committed to ensuring improvements continued to ensure the best care for people who lived at Bramley Grove.

Rating at last inspection: At the last inspection the service was rated Good. (The last inspection report was published on 21 April 2016.) At this inspection the service was rated as requires improvement in well led and remains good in all areas and good overall.

Why we inspected: This was a planned comprehensive inspection scheduled to take place in line with the Care Quality Commission (CQC) scheduling guidelines for adult social care services.

Follow up: We will review the service in line with our methodology for ‘Good’ services.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk