This practice is rated as Requires Improvement overall.
We carried out an announced comprehensive inspection at Kenwood Medical Centre on 21 February 2018. Overall the practice is rated as Requires Improvement.
At this inspection we rated the practice as follows for the key questions :-
Are services safe? – Requires Improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Requires Improvement
Are services well-led? – Requires Improvement
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Requires Improvement
People with long-term conditions – Requires Improvement
Families, children and young people – Requires Improvement
Working age people (including those retired and students – Requires Improvement
People whose circumstances may make them vulnerable – Requires Improvement
People experiencing poor mental health (including people with dementia) – Requires Improvement
We carried out an announced comprehensive inspection at Kenwood Medical Centre on 21 February 2018. This inspection was a full comprehensive first rating inspection of this provider.
At this inspection we found:
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- The practice had systems for sharing information with staff and other agencies to enable them to deliver safe care and treatment.
- There was no regular oversight by the lead GP of the administrative functions provided at the practice.
- Staff encouraged and supported patients to be involved in monitoring and managing their health.
- The National GP Patient Survey showed that patient satisfaction scores with the practice was below the national average.
- The practice learned lessons from individual concerns and complaints, and used this information to improve services at the practice.
- Staff files/records did not contain relevant documentation such as references, job descriptions or curriculum vitaes.
- We saw evidence that clinical audits had a positive impact on quality of care and outcomes for patients.
- The practice took account of the needs the practice population and offered appointments from 7:30 daily.
The areas where the provider must make improvements as they are in breach of regulations are:
- Ensure care and treatment is provided in a safe way to patients
- Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care
The areas where the provider should make improvements are:
- To review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is available to them.
- Review systems relating to the monitoring of uncollected prescriptions kept at the practice.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice