We carried out a review of the data available to us about Individualised Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Individualised Care Limited, you can give feedback on this service.
Individualised Care Ltd is a domiciliary care agency providing personal care to people in their own homes. The service was supporting 35 people with personal care in their own homes at the time of our inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were at risk of avoidable harm and of potentially not receiving the right care, due to the lack of guidance for staff. There were no individual risk assessments relating to COVID-19 for people using the service or the staff who were supporting them. We made a recommendation in relation to assessing the risks of people who used the service and staff regarding COVID-19.
Despite this, people and their relatives told us they felt safe with staff. Staff followed safe hygiene practices and used personal protective equipment (PPE). People, relatives and staff told us PPE was used when providing personal care. Staff told us PPE was readily available when needed and the provider had enough stock of PPE available.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good. (Report published on 28 April 2018).
Why we inspected
We undertook this targeted inspection to check on specific concerns we had about poor infection control procedures. The overall rating for the service has not changed following this targeted inspection and remains good.
CQC have introduced targeted inspections to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
At our last comprehensive inspection in March 2016 the service was rated ‘Good’. In August 2016 the head office of the service moved to a new address. At this inspection we found the service remained ‘Good’.
Individualised Care Limited is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to children and adults. At the time of this inspection there were approximately 56 people using the service who were receiving support with personal care. The provision of personal care is regulated by the Care Quality Commission.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People told us they liked the staff and felt safe with them. Staff knew how to recognise and report abuse and understood their responsibilities in keeping people safe. Staff understood that people were at risk of discrimination and knew people must be treated with respect. Staff understood there were laws to protect people from discrimination.
Where risks to people’s safety had been identified ways to mitigate these risks had been discussed with the person and recorded so staff knew how to support the person safely.
The service was following appropriate recruitment procedures to make sure only suitable staff were employed.
Staff had completed training in the management of medicines and understood what they should and should not do when supporting people or prompting people with their medicines.
Staff were provided with the training they required in order to support people safely and effectively.
Staff offered choices to people as they were supporting them and people were involved in making decisions about their care. People confirmed they were involved as much as they wanted to be in the planning of their care and support.
Care plans included the views of people using the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The management and staff responded quickly and appropriately to any changes in people’s needs and care plans reflected people’s current needs and preferences.
People told us they had no complaints about the service but said they felt able to raise any concerns without worry.
The service was led by an experienced and skilled registered manager who provided a stable and consistent management style where staff felt supported and included in the running of the service.
People who used the service, their relatives and the staff said they felt valued by the registered manager and by everyone who worked at the service.