Archived: Blackberry Orthopaedic Clinic - Havant

Our key findings were:

• Staff had the skills, knowledge and experience to deliver safe and effective care and treatment. There was a rigorous approach to carrying out doctor’s appraisals.
• Patients received care and treatment which met their needs and they were provided with clear information about procedures, options, possible side effects and after care.
• There was a system in place for reporting and recording incidents.
• The provider’s policies and procedures promoted a safe and effective service. The service carried out audits to assess the implementation of policies and procedures and make improvements where necessary.
• There were infection prevention and control policies and procedures in place to reduce the risk and spread of infection.
• Patient feedback was used to monitor outcomes and performance.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service had increased medical staffing to improve patient access to services.
• There was a clear leadership structure within the service and the team worked together in a cohesive, supportive and open manner.
• There was an effective governance framework across the service.
• Staff were proud to work in the service and worked well as a team.
• The culture of the service encouraged candour, openness and honesty.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care