We carried out a review of the data available to us about Amna Care Domiciliary Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Amna Care Domiciliary Ltd, you can give feedback on this service.
Amna Domiciliary Care Ltd, is a domiciliary care service providing personal care to people in their own homes. The service supports people within the South Tyneside area.
Not everyone who used the service received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection 84 people were in receipt of the service.
People told us they were happy and felt safe with the care they received from staff. The provider had procedures in place to protect people from abuse. Assessments had been completed and reviewed to make sure people and the environment were safe. People’s medicines were managed safely. New staff were recruited safely, and enough staff were employed to support people. The provider had infection control processes in place and staff had access to adequate amounts of gloves and aprons.
People’s needs were fully assessed before they received their package of care. People received care from staff who were experienced and who received regular refresher training to support them in their role.
Staff received regular supervision sessions to support them in their role. Staff supported people to eat and drink enough to maintain a healthy lifestyle. Where necessary staff referred people to their GP, and other medical professionals to make sure people were supported to remain well.
Staff cared for people with a great level of care and respect. They supported and encouraged people to be as independent as possible. Staff knew the people they cared for well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care which was centred around not only people’s needs, but also their wishes. Care plans were reviewed on a regular basis and where necessary changes to people’s care was made. The provider had a complaints policy in place and any complaints had been handled in line with their policy.
The registered manager and all staff had a good understanding of their roles and responsibilities. People, their relatives and staff told us the service was well-led and spoke well of the registered manager, stating they were good at their job, they always listened and were ‘part of the gang.’ Staff told us they felt valued and supported.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 15 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Amna Care is a domiciliary care agency which provides personal care and support to people in their own homes who have a variety of needs. The service is managed from an office located in South Shields. At the time of this inspection 110 people were using the service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We found that people's care was delivered safely and in a manner of their choosing. People were supported in ways that reflected their wishes and supported them to remain as independent as possible.
Where people's needs could not be met safely or effectively, provision of care was declined by the service.
People's medicines were managed well. Staff were vigilant to potential side effects and sought medical advice as needed when people's conditions changed. People and their family carers were encouraged to manage their own medicines if they wished. Issues with recording around medicines were being managed by the service through targeted training for staff to improve consistency.
Staff felt they were well trained and encouraged to look for ways to improve their work. Staff felt valued and this was reflected in the way they talked about the service, the registered manager and the people they worked with.
People who used the service were matched up with suitable staff to support their needs, and any requested changes were facilitated quickly. People and relatives were complimentary of the service and felt included and involved by the staff and registered manager. They felt the service provided met their needs.
There were high levels of contact between the staff and people, seeking feedback and offering prompt support when people's needs changed. People and their relatives felt able to raise any questions or concerns with the service and felt these would be acted upon.
When people's needs changed staff took action, seeking external professional help and incorporating any changes into care plans. People thought that staff were open and transparent with them about issues and sought their advice and input into their care.
The registered manager was seen as an effective leader, by both staff and people using the service. They were approachable, trusted and had created a strong sense of commitment to meeting people's diverse needs and supporting staff.