9 June 2016
During a routine inspection
Zapuzino provides residential care for up to six older people. The home is a semi-detached house with accommodation on two floors. Three people live there and have access to a communal lounge and dining area. One bedroom has an ensuite facility and there is a bathroom on the first floor and a shower room on the ground floor. There is a small rear garden accessible to most people. At the time of our inspection three people were living there.
There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There was one breach of legal requirements at the last inspection in March 2015. At our comprehensive inspection on 9 June 2016 the provider had followed their action plan which they told us would be completed on 22 June 2015 with regard to medicine management and this Regulation had been met.
People told us they felt safe in the home. People and a relative told us the home was like a family where they were treated with respect and kindness. Staff knew how to keep people safe and were trained to report any concerns. People were supported by staff that were well trained and had access to training to develop their knowledge.
People were provided with personalised care and were supported to make their own choices and decisions where possible. Staff knew what they valued and how they liked to be supported. Peoples care was regularly reviewed and progress was monitored and recorded. People were treated with kindness and compassion and people told us staff were very good when they supported them with their care. Healthcare professionals supported people when required.
People told us they liked the food and could choose what they wanted. Fresh fruit, fresh vegetables and homemade cakes were always available and people had sufficient drinks they liked. People had activities to choose from and there had been additional interests included recently. This year staff had brought rabbits in for people to see and touch and the new hedgehog house had proved an interesting talking point. There had been a programme of forthcoming events for the first six months of the year which included trips into Cirencester town and a local garden centre.
The registered manager and business manager monitored the quality of the service with regular checks and when necessary action was taken. People and their relative’s views and concerns were taken seriously. They contributed in meetings and regular reviews of the service and improvements were made. Staff felt well supported by the registered manager and business manager who were available to speak to people their relatives and staff. Staff meetings were held and staff were able to contribute to the running of the home.