Oakdene Care Providers

Updated 25 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector.

Service and service type

Oakdene Care Providers is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Oakdene Care Providers is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people who lived at the home and 2 members of staff which included the deputy manager and a support worker. We met the registered manager briefly as they had worked the previous night. We looked at 2 people's care plans and multiple medication administration records. We looked at records relating to health and safety and the management of the home.

Updated 25 November 2023

About the service

Oakdene Care Providers is a residential care home providing accommodation with personal care to a maximum of 4 people. The service provides support to younger adults with mental health problems. At the time of our inspection there were 4 people using the service.

People’s experience of the service and what we found:

People were not fully protected from risks associated with the safe management of their medicines. We have made recommendations regarding the recording of people’s medicines. Risks associated with people’s health and care needs were considered however risks relating to free standing wardrobes had not been considered. However, the deputy manager gave their assurances that shortfalls would be addressed. People told us they felt safe living at the home and with the staff who supported them. Staff had been trained to recognise and report any signs of abuse. The provider’s systems for the recruitment of staff helped to protect people from harm. People were supported by enough staff to meet their needs. The provider’s procedures for infection, prevention and control helped to protect people from the risk of infection.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the provider's policies and procedures supported this practice. Staff received the training needed to meet the needs of the people they supported. People were supported to prepare and eat food and drink which met their needs and preferences. People lived in a homely environment and each person had their own bedroom with en-suite facilities.

People spoke fondly of the staff who supported them. There was a small staff team who knew people well. People received support which was tailored to meet their needs and preferences. People were supported to be as independent as they could be. Staff treated people with respect and ensured their protected characteristics were understood and respected. People were able to take part in activities and social events they enjoyed.

The provider’s quality assurance systems were not always effective in identifying or improving the quality and safety of the service provided. Audits and checks had not identified the shortfalls we found at this inspection. People were provided with opportunities to express their views about the service provided on a daily basis and through regular surveys. Staff were supported in their role. The provider understood their legal responsibilities to be open and honest when things go wrong. The provider worked in partnership with health and social are professionals to achieve good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 18 October 2016).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Oakdene Care Providers on our website at www.cqc.org.uk.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.