East Midlands Laser and Cosmetic Clinic

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. East Midlands Laser and Cosmetic Clinic provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

One of the clinicians is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

22 patients provided feedback about the service using CQC comment cards. Patients were very positive regarding the quality of the service provided.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm. Patients received effective care and treatment that met their needs.
• Patients commented that staff were kind and caring, treated them with respect and involved them in decisions about their care. Services were tailored to meet the needs of individual patients and were accessible.
• The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.

The areas where the provider should make improvements are:

• Continue to develop a record of staff immunisation status for all diseases recommended by Public Health England.
• Complete a risk assessment to assess the risk of not stocking the full range of emergency medicines.