11 January 2017
During a routine inspection
Caremark Harborough, Kettering and Corby is a domiciliary care service providing care and support to people living in their own homes. The office is based in Kibworth Harcourt Leicestershire. The service provide support to people living in Leicestershire and surrounding towns and villages. They support people with a variety of care needs including physical disabilities, general care and domestic needs. At the time of our inspection there were 12 people using the service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us that they felt safe using the services of Caremark Harborough, Kettering and Corby. They felt safe because they trusted staff’s ability to look after them. Staff knew their responsibility to keep people safe from harm and abuse. They followed the provider’s guidelines to support people and report any concerns they had on people safety and wellbeing.
There were enough staff to meet people’s needs. Staff attended to people in a timely manner and kept to the agreed times stated in people’s care records. The provider completed relevant pre-employment checks which assured them of staff suitability to work with people that used the service.
Staff had the relevant skills they required to meet people’s needs. They were provided with adequate training that they required to carry out their role effectively. The registered managing and director offered support and guidance when required.
People were supported in accordance to the Mental Capacity Act (MCA) 2005. Staff sought people’s consent before they supported them.
Staff supported people to meet their nutritional needs. They also supported people to access health care services when they needed this.
Staff were knowledgeable about the needs of the people they supported. They treated people with compassion, respect and dignity. They supported people to be as independent as possible and respected their decisions about their care.
People’s care plans reflected their individual needs and preferences. Their care was provided in a manner that tailored to the needs of the individual. The provider was flexible to the meet people’s changing needs and request.
People were satisfied with the service. They knew how to raise a complaint if required. The provider listened to feedback from people using the service and their relatives and acted promptly to respond to any complaints.
People complimented the management team and the service they provided. The managing director and registered manager were easily accessible and approachable. Staff felt supported in their role which enabled them to deliver a good standard of care. The provider had effective procedures for monitoring and assessing the quality of service that people received.