We spoke with people who were currently staying at Newroads and received a number of positive comments about the care they had received. One person told us that "staff are brilliant" and that they had "really found inspiration here". Another person told us that staff were "easily approachable". One person, who had recently arrived at Newroads told us that "staff have been superb" and that "everyone is very supportive"
Management of Medicines,
Requirements relating to workers,
Staffing,
Supporting staff,
Assessing and monitoring the quality of service provision,
Notification of other incidents, and
Records.
At this visit we spoke with the manager and the staff on duty to check that the required improvements had been made. We did not speak to the current group of people who were using the service.
We found that there were still significant problems with the way that medicines were managed, and that the supervision and training opportunities for the staff team remained inadequate.
We have asked the registered provider to make improvements in the way that they recruit staff, staffing levels and the training and supervision of staff who work for the service. The registered provider has no mechanisms in place to measure and monitor how effective and safe the service is. We found that there have been some events that have previously happened in the service, that have not been reported to the Care Quality Commission. A significant number of the homes records are inadequate or were unavailable for inspection.
We spoke with seven of the eight people who were at Newroads. They told us that they had therapeutic duties to do each day, and took it in turns to do the cooking and the housework. They told us that the 'staff treated them well', and they have a 'community meeting' every fortnight and group discussions about household tasks, and plan the menu and the meals.
Staff we spoke with told us that people using the service have to sign up to the 'house rules' and that these are regularly reinforced. They told us that each person is expected to participate in all group counselling sessions, and their individual counselling. Part of the treatment programme involves people writing their life history, and completion of a number of other written assignments.
People told us that the 'staff treated them well', and that they felt 'safe in the home'. They told us that the staff were polite towards them and that they were never shouted at. 'The staff can take an awful lot of flack from us but they don't get riled'.