We carried out a review of the data available to us about Audley Care Ltd - Audley Care Mote House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Audley Care Ltd - Audley Care Mote House, you can give feedback on this service.
Audley Care Ltd provides care and support for people in their own homes living within the retirement village and people living within the local community. The registered office is situated in a retirement village in Maidstone. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection the service was providing personal care to 32 people.
People’s experience of using this service and what we found
People and their relatives said the service staff were exceptionally caring and there were many examples of the positive impact this had on people’s quality of life. People said they looked forward to staffs’ visits, and their company and cheerfulness made a difference to their days.
The provider’s vision of high quality, person-centred care that was inclusive and took account of people’s rights and wishes was carried through into staff practice. We received wholly positive feedback about the willingness and motivation of staff to support people with their choices and meet their expectations. As a result, people and relatives felt they were treated with the utmost dignity and respect.
Risks to people were safely managed; including those associated with medicines and infection. Staff knew how to raise any safeguarding concerns and people felt safe and secure with them. There were enough staff to meet people’s needs and spend meaningful time with them and recruitment systems were designed to ensure only suitable staff were employed to work with people.
Staff were well-trained and qualified to carry out their roles. People were confident in staff knowledge and understanding of their needs and preferences. Staff were vigilant of changes in people’s health and escalated concerns appropriately to other professionals promptly when necessary.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Care planning was detailed and considered people’s personalities as well as their needs and conditions. People were involved in their care decisions and regular checks were made to make sure they were happy with everything. People knew how to complain if needs be, and the service had received many compliments from people and their relatives.
The registered manager and provider had created a culture where staff were regularly acknowledged and praised. Staff said they worked hard because they wanted to do their best for people first and foremost but were also pleased to be recognised for their efforts. Checks and audits were regularly carried out to make sure the service continued to provide a high-quality service. People’s views were sought in various ways and acted upon to make improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good on the 10 January 2017(Published 16 February 2017.)
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Audley Care Ltd – Bearsted provides care and support for people in their own homes living within the retirement village and people living within the local community. This includes older people who may be living with dementia. The registered office is situated in a retirement village in Maidstone. The agency had previously been registered at a different location, the current office was registered in March 2016. At the time of our inspection they were supporting 51 people.
There was not a registered managers employed at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. However, at the time of our inspection there was a manager in place who had applied to become the registered manager.
People received a service that was safe and told us they felt safe. Staff and the management team had received training about protecting people from abuse, and they knew what action to take if they suspected abuse. The safety of staff who were working out in the community had been assessed with systems put into place to reduce the risk to staff. Risks to people’s safety had been assessed and recorded with measures put into place to manage any hazards identified.
People received support and assistance from enough staff to fulfil their expected care packages and meet their assessed needs. Recruitment practices were safe and checks were carried out to make sure staff were suitable to work with people who needed care and support. Staff had received the training they required to meet people’s needs. A comprehensive induction programme was in place which all new staff completed. Staff had a clear understanding of their roles and people’s needs. Staff were supported in their role from the management team.
Where staff were involved in assisting people to manage their medicines, they did so safely. Policies and procedures were in place for the safe administration of medicines and staff had been trained to administer medicines safely.
People’s needs had been assessed to identify the care and support they required. Care and support was planned with people and reviewed to make sure people continued to have the support they needed. Detailed guidance was provided to staff within people’s homes and in the registered office about how to provide all areas of the care and support people needed.
People were supported to remain as healthy as possible. Guidance was available within peoples support plans to inform the staff of any specific health condition support. People were encouraged to maintain as much independence as possible.
People were treated with kindness and respect whilst receiving care and support from the agency. Staff understood the principles of the Mental Capacity Act 2005 and staff asked people’s consent before any care or support tasks were carried out.
People were encouraged to give their views about the service they received through annual questionnaires. Systems were in place to enable people to make a complaint if they were not happy about the service they received.
Systems were in place for monitoring the quality and safety of the service and assessing people’s experiences. These included face to face reviews and regular spot checks.