Archived: Oakwood Bungalows

Updated 24 August 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 May 2015 and was unannounced. It was undertaken by two inspectors.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at all of the key information we held about the service, this included notifications. Notifications are changes, events or incidents that providers must tell us about.

There were eleven people using the service at the time of our inspection. We spoke with three people using the service, four staff including nurses, care staff and catering staff plus the registered manager. We spoke with two external health and social care professionals. We observed the care and support provided to people in both communal areas of the service.

We looked at three people’s care records. We looked at a range of other records relating to the care people received. This included some of the provider’s checks on the quality and safety of people’s care. We also looked at three staff recruitment and training records and medicines administration records.

Updated 24 August 2015

Oakwood Bungalows provides accommodation for people who require nursing and personal care. It is also registered to provide treatment for disease, disorder or injury and diagnostic and screening services. It provides accommodation for up to 11 people. There were 11 people using the service at the time of our inspection.

Our last inspection of 14 and 16 May 2014 found the provider was not meeting four regulations. These were in relation to the care and welfare of people who use services, staff recruitment, the management of complaints and the security of records. At this inspection we found all of the actions we required had been met.

Medicine administration systems were safe. The manager promptly addressed two medicines issues we found during the inspection.

People using the service were protected from the risk of abuse because the provider had provided guidance to staff to help minimise any risks. Risk assessments and care plans were in place to ensure staff followed guidance on how to keep themselves and people safe.

People were supported according to their identified needs. Care plans and risk assessments were in place and risks were well managed.

There were enough appropriately trained staff available at the service to meet individual needs and they were recruited safely.

People told us the care staff were caring and kind and that their privacy and dignity was maintained when personal care was provided. They were involved in the planning of their care and support.

People told us they enjoyed their food and we saw they were assisted to eat in a sensitive manner.

Consent to care and support had been sought and staff acted in accordance with people’s wishes and in line with the Mental Capacity Act 2005. People were able to take part in hobbies and interests of their choice.

Systems to monitor the quality of the service were effective. Identified issues were resolved in a timely manner and feedback was obtained from people using the service and staff. Complaints were well managed.