The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Kent Enablement at Home

Montague House, Tunbridge Wells, Kent, TN1 1EZ (01892) 776226

Provided and run by:
Kent County Council

All Inspections

12 September 2013

During a routine inspection

We spoke to 13 people who used the service. All were pleased with the quality of the care that was provided. One person said,' ' been helped to learn to walk again ' was very unsteady but ' getting much better now'. Other comments included, "' been delighted, all very nice and very helpful' and "' Do the job quietly and efficiently when asked".

We found there was good cooperation between Kent Enablement at Home and other providers. One person who used the service said, "I had excellent cooperation between my GP, the hospital and Kent Enablement at Home", another commented, "' amazing coordination of care, all the services really good in coordination".

We looked at staff recruitment records and saw that they contained the detailed information required by law.

There were systems and processes in place to monitor the quality of care. This included comparing Kent Enablement at Home in Tunbridge Wells with other similar services across the county.

There was a policy on complaints and a system in place to deal with them. When we spoke with people who used the service they did not have any complaints. They said that if they did have a complaint they thought the provider would listen to them.

26 July 2012

During a routine inspection

We spoke with two people who used the service. We read comments from surveys and looked at comments in the compliments and complaints book. People were pleased with the service they received. They said the staff were, 'very cheerful and encouraging'. They said staff respected their privacy and maintained their dignity always asking how much help an individual wanted with personal care.

People said they were encouraged to be as independent as possible. 'They have taken me as far as I could go' and 'they made suggestions but I had the choice' were among the comments we heard.