At this visit we found the provider had addressed the shortfalls we identified at our last inspection by introducing appropriate systems and equipment to monitor and minimise the risk of infection.
On this occasion we did not speak with people who used the service. However their experiences were captured through checking records and speaking with the provider and staff.
People's comments, and our observations, indicated they received the care and support they needed and they were happy with how staff supported them. We saw they were involved in a variety of social activities in the community and carried out daily living skills, such as cleaning their room and food shopping.
The systems in place to reduce the risk and spread of infection were ineffective.
There were systems in place to make sure people received their medications safely and we saw staff had completed training in this subject.
Background checks had been carried out on staff before they started to work at the home to make sure they were suitable to work with vulnerable people.
There were systems in place to gain people's views and check if staff were following company policies. When we asked if there was anything they would like to improve people raised no concerns and said they were happy with the support provided.
We saw that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Care records gave details of people's preferences and we saw that they decided things, like how they spent their day and what meals they ate. If people could not tell staff what they wanted systems were in place to help them do so or other people were involved.
We saw people were encouraged to be independent, but support was available when required. They had been involved in social activities like drama group, local theatre visits and bowling. We also saw people carried out day to day living skills, such as shopping and cleaning their rooms.
The premises were in a good state of repair and were clean and fresh. We saw that regular checks were made to make sure the home was safe and maintained to a satisfactory standard.
Staff told us there were enough staff on duty to meet people's needs. We saw people received the support they needed in a timely manner from staff who were competent in their role.
We saw the complaints procedure was available to people who used and visited the service. Staff told us how they would support people to raise concerns if they could not do so themselves.
We found that care staff were very aware of the individual personal and healthcare needs of the person using the service. We observed during our inspection that staff supported the person living in the home to make choices about their care and daily life.
The person using the service told us that they liked their room and that they enjoyed playing on the games console.
We saw that staff involved the person using the service in meaningful activities throughout the day and there was a positive, happy atmosphere within the home.