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Heritage Care At Home Ltd (HCH) Good

This service was previously registered at a different address - see old profile


Inspection carried out on 17 May 2017

During a routine inspection

This inspection took place on 17 and 19 May 2017. The service supports people in their own home in rural and coastal areas of Suffolk. At the time of our inspection they were supporting approximately 70 people.

The service had a registered manager who was also a director of the provider company. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Care staff knew how to keep people safe from harm and what action they should take if they considered anyone was at risk. Where the service had identified risks to people, they put measures in place to minimise them and help prevent re-occurrences. The provider undertook a number of checks prior to employing new staff to make sure only suitable staff were employed.

Care staff received training and support to make sure the care they provided was in line with best

practice and met people's needs. They sought consent and knew how to maintain people's privacy and dignity when providing personal care.

People told us the management team was approachable and if they had any issues or concerns they would be able to raise them, and that they would be listened to and taken seriously. The registered manager undertook a range of checks and audits to continually monitor the quality of the service. Support plans were reviewed regularly so they reflected people's changing needs.

People benefitted from a regular team of care staff who knew them well. Care was provided in accordance with the needs and preferences of the individual.