The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Exquisite Home Care limited

Office 3, 10 Buckhurst Road, Bexhill On Sea, East Sussex, TN40 1QF (01323) 461316

Provided and run by:
Exquisite Home Care Limited

All Inspections

20 January 2014

During a routine inspection

There were approximately 22 people receiving personal support from the agency at the time of this inspection. We spoke with 8 people who used the agency. This included people's representatives where appropriate.

We spoke with four care staff who worked in the community. We also spoke to the manager who worked in the office and also provided support in the community.

People told us that they were treated with respect and that staff asked for their consent to the care or support delivered.

We looked at the care planning system and found that people's needs had been assessed and individual plans were in place. All of the people we spoke with said they were happy with the support and care they received.

People were protected from the risk of infection because appropriate guidance and training had been provided.

We looked at the staff recruitment processes and four staff files. We saw that people were cared for, or supported by, suitably qualified, skilled and experienced staff.

We found there were quality assurance systems in place which were used to review and improve the service provided.

People were made aware of the complaints system. This was provided in a format that met their needs.

26 July 2012

During a themed inspection looking at Domiciliary Care Services

We carried out a themed inspection looking at domiciliary care services. We asked people to tell us what it was like to receive services from this home care agency as part of a targeted inspection programme of domiciliary care agencies with particular regard to how people's dignity was upheld and how they can make choices about their care. The inspection team was led by a CQC inspector joined by an Expert by Experience who has personal experience of using or caring for someone who uses this type of service.

For the purposes of this review we spent time with the manager and with two care staff who worked for the agency. We visited three people who used the service in their own homes. In addition, we spoke to five people and two relatives on the telephone.

Several people told us that they would have no hesitation in giving the agency '10 out of 10' and would highly recommend them. Another person said they had given feedback directly to the agency to say how pleased they were and how brilliant the care worker was. Others told us, 'I can't rate them highly enough. (care worker) goes out of her way; its very comforting' and, 'This company should be rated five star. I feel secure knowing they are coming'. One person told us that having the agency visit saves them from worrying, 'I am terrified of falling over again so care workers help me with the shower. There is a team there to help me'.