7 March 2013
During a routine inspection
People who were using the service, told us that their views about their care were solicited and acted upon. One of the people using the services stated "I like the carers, you can't fault them, I have no complaints", they take me shopping and help me out every day."
People's individual needs were assessed and we saw evidence of a robust risk assessment and plans in place to protect people from harm. These were jointly agreed with people using services, staff and provider. Staff had access to training and development opportunities in order to ensure that they had the required skills and knowledge to support people receiving care.
People could be confident that they would be cared for safely as staff had been trained in relation to safeguarding vulnerable adults and also had access to information to guide and support them.
We found that the service had appropriate arrangements in place for staffing the service and meeting people's needs. The provider informed us that she carried out 'spot unannounced checks' and also used supervision to monitor the delivery of services.