18 December 2012
During a routine inspection
People told us they feel safe and like the people caring for them. In a recently completed satisfaction survey one relative states 'We are extremely lucky to have the support of Thomas House. They not only support our relative but they are always there for us too. They are very much an extension of our family and we appreciate everything they do for our relative and for us'.
Positive relationships were observed being fostered between people living in the home and those caring for them. And their care needs were observed being met in a relaxed and unhurried manner.
People told us they like the people looking after them at Thomas House. One person told us they like reading and the carers taken them to the library to return books and they can choose some new ones. Someone else told us they like going to Pugney's Country Park and New Miller Dam and the North Yorkshire Moors.
People told us they feel supported and liked the people caring for them. People we could not communicate with were observed to be relaxed and comfortable. One person told us they have made some Christmas cakes and are going to decorate them. Someone else told us they are looking forward to Christmas and decorating the Christmas tree.