The Care Quality Commission
  • Community
  • Community substance misuse service

Archived: South Westminster Drug & Alcohol Service - 31 Wardour Street

31 Wardour Street, London, W1D 6QR (020) 7233 3553

Provided and run by:
Turning Point

All Inspections

13 December 2013

During a routine inspection

We spoke with five people who used the service, all told us that they felt very happy with regard to their respective experiences.

People we spoke with told us treatment options were discussed with them and that they felt fully supported when deciding which option to choose.

We saw that regular reviews of people's care and support plans described their progress towards their goals. We saw staff listened to people's input about their care needs and their wishes. We saw that the care plans were person centred and reflected people's individual needs.

People who we spoke with stated that they felt safe using the service. People and staff were aware of safeguarding and knew where to find appropriate telephone numbers if they wanted to escalate any concern.

Staff that we spoke with all confirmed that the provider actively encouraged them to develop their professional skills and provided support in all areas of their work. We found the service had a robust procedure for the management of complaints. This procedure was regularly reviewed.

4 September 2012

During a routine inspection

People who use the service understood the care and treatment choices available to them. We spoke to five people who used the service. They all told us that they had received excellent information about their future options. People were postive about the groups they participated in.

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People told us that staff worked closely with them to help them address their alcohol and drug use.

People told us they felt safe and support by competent staff. They said they were confident in raising concerns if they had them.

15 December 2011

During a routine inspection

People who use the service told us that they participated in decisions about their care and treatment. People told us that staff treated them respectfully and were sensitive to their needs. They said that they were pleased with the treatment that they received and felt safe with staff.

People who use the service valued the quality of care and support, and said that it had made a significant difference in their lives.

People also told us that they were able to express their views formally and informally about the quality of the service. They said they were listened to and taken seriously.