Somerset House

Updated 19 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic, we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 26 January 2022 and we gave the service 1 days' notice.

Updated 19 February 2022

About the service

Somerset House is a residential care home providing accommodation and personal care for up to 24 people. The home specialises in the care of older people. At the time of the inspection there were 20 people living at the home. Accommodation is set our over two floors, with stair lifts to enable people to access all areas.

People’s experience of using this service and what we found

People felt safe at the home and with the staff who supported them. There were enough staff available to meet people’s needs and keep them safe. Risks to people were identified, and management plans were in place to mitigate the risks. People’s medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff respected people’s choices and preferences.

People’s healthcare needs were identified and met. Staff worked with a range of healthcare professionals to meet people’s needs.

People were supported by caring staff who worked towards promoting their dignity and independence.

People felt confident to raise any concerns. People, their relatives and staff commented positively about the management of the service. There were systems in place to monitor the standard of care provided at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 6 February 2019) and there were breaches of regulation 12, (Safe care and treatment) and regulation 17, (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.