About the service DKM Healthcare is a Domiciliary Care Agency providing personal care to people in their homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were eight people receiving care regulated by CQC.
People’s experience of using this service and what we found
People received safe care. People and their relatives told us they thought the care was safe and staff were aware of their responsibility to keep people safe. People told us they were very happy with the service and staff were caring and respectful.
There were risk assessments in place to assess people’s needs and environmental safety checks were in place to ensure staff and people were safe from harm.
Staffing levels were adequate and safe recruitment was followed to ensure suitable staff were employed. People told us they felt staff were well trained.
People were supported to take their medicines in a timely and safe way. People’s nutritional needs were supported. People’s healthcare needs were monitored to ensure their requirements were met.
The service was well led. People and their relatives had the opportunity to give regular feedback and make suggestions to improve the service. Staff felt well supported by the management team. Relatives told us the registered manager was open and receptive to comments.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 21 July 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.