The Care Quality Commission

Archived: Age UK Rotherham

49-53 St Anns Road, Rotherham, South Yorkshire, S65 1PF (01709) 835214

Provided and run by:
Age Concern Rotherham Limited

Important: This service is now registered at a different address - see new profile

All Inspections

14 November 2012

During a routine inspection

As part of our inspection we contacted three people by telephone to discuss the service they received from the agency. Where people were unable to speak to us over the telephone we spoke with their representatives. People we spoke with told us they were very satisfied with the standard of care provided by the agency. One person said "Very happy, staff meet all my needs."

Evidence showed people's privacy, dignity and independence was respected. We found people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People we spoke with confirmed they were involved in reviewing their care and treatment.

We found people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. People told us they felt safe in the care of the staff.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Evidence showed staff had received appropriate professional development, training and supervision. People we spoke with confirmed staff treated them with respect and had the skills to meet their needs.

We found the provider had an effective system to regularly assess and monitor the quality of service that people received. People told us if they had any concerns they could contact the office and these would be acted upon.