21 September 2016
During a routine inspection
Mears Care is registered to provide personal care and support to people in their own homes. At the time of the inspection the service was providing support and personal care to 47 people.
There is a registered manager in place at this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
There were some areas where improvements could be made. Some people told us that the office staff did not always pass their messages on. There were systems in place to monitor the quality of the service but these had not always identified where improvement were needed.
People told us that they felt safe with staff and suitable recruitment procedures were in place.
Staff knew how to keep people safe from abuse and harm.
People were supported with their medicines and staff had been trained to do this.
Staff told us that they felt supported in their role. Staff received training and supervision to enable them to carry out their role effectively. There was an induction programme in place that supported staff to feel confident before working independently.
People told us that staff were kind and respected their privacy and dignity.
People were supported to have food and drink that met that needs.
People were supported to have their human rights upheld because they were able to consent and refuse care and support and were treated as individuals.
People knew how to raise concerns and complaints. Some people had needed to do this and were satisfied with how their concerns had been dealt with.