3 July 2012
During a routine inspection
Relatives we spoke with told us that the care their family members received matched the care that was discussed with them. Family members told us that they were involved in their care and that reviews were held to reassess their relative's needs. We saw that relatives had signed the care plans of their family members which showed their involvement.
Family members we spoke with told us that staff were friendly and supportive with their relative's needs. One family member told us that there had been an issue with one carer which was being resolved. Another relative told us that they were 'very pleased' with the support provided by one carer.
A safeguarding policy was available. Staff had signed to confirm they had read the policy. We spoke with staff about what they thought abuse was. They showed us they had a good awareness of the importance of keeping people safe. They understood their responsibilities for reporting any concerns regarding abuse.
We saw that staff were supported through training and supervision sessions. Briefing sheets were sent to staff on a weekly basis which outlined any changes to people's support needs.
We saw that the manager had completed reviews on people's care plans. Where necessary action plans were formed. We saw that the action plans were completed within the agreed timescales.