Archived: Valleyfield House

Another person using the service told us "I have no complaints about Valleyfield House. I like it here because the staff are polite and helpful".

Both people told us they met with their allocated staff member (called a 'keyworker') on a regular basis to discuss how they were getting on and both people told us that they felt involved in planning their care. Both people told us they felt safe living at Valleyfield house.

We saw that people were taking part in activities they enjoyed. One person went out to a gardening activity. Another person was watching a 'western' movie in the lounge. They told us that these were their favourite movies and they watched them regularly.

Staff told us they felt supported in their roles and could always get advice from the manager and provider when needed.

We found that the quality assurance system was not sufficiently robust and did not include any evidence that the provider was checking the quality of the service provided

We found that the person using the service had been fully involved in planning their care arrangements.

We found that a small team of staff were providing care and support to this person and that they knew them well and understood their physical and mental health needs. The person using the service was being supported to make and attend appropriate healthcare appointments to ensure their ongoing health and changing mobility needs.

We found that there were good quality assurance systems in place and opportunities for people to tell the provider what they thought about the service and how it could be improved.