• Dentist
  • Dentist

Dental Design Studio Maida Vale

243 Maida Vale, London, W9 1QJ (020) 7624 6127

Provided and run by:
Dental Design Studio

All Inspections

12 May 2023

During a routine inspection

We carried out this announced comprehensive inspection on 12 May 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Dental Design Studio Maida Vale is part of Dental Design Studio Limited, a group dental care provider.

The practice is in the London Borough of Westminster and provides NHS and private dental care and treatment for adults and children.

There is step free access via a portable ramp to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 dentists and 1 dental nurse. The clinical team are supported a practice manager who also covers reception.

The practice has 2 treatment rooms.

During the inspection we spoke with 1 dentist, 1 dental nurse, and the practice manager.

We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open between:

8am to 6pm on Tuesdays and Wednesdays

9.30am to 5pm on Thursdays and Fridays

The practice closes for lunch between 1pm and 2pm.

3 December 2012

During a routine inspection

We spoke with two patients, both of whom said that they were given adequate information about the service so that they could make decisions about their treatment. Both said the centre was clean. They told us that care and treatment was 'good' and they were 'satisfied with the service'. There were positive comments about the service in the last completed report of people's satisfaction with the service from June 2012, on the NHS Choices website and in the PCT's annual report to the service from July 2012.

There were suitable recruitment and employment processes in place and staff were supported by the provider's systems and policies. There were processes to assess each person's suitability prior to any treatment. There were effective systems in place to reduce the risk and spread of infection. Staff had been trained in infection control and in dealing with emergency situations. The provider had systems to review and monitor the quality and safety of the service provided. These were completed in conjunction with the formal contract monitoring of the service by the PCT.