31 January 2014
During a routine inspection
People confirmed that they were told about treatment choices, any risks that might arise from treatments chosen and asked to sign that they consented to treatment before it took place.
They felt treated with dignity and respect by staff and said they had received consultations and treatment privately.
People using the service did not tell us about the practice infection control systems, number of staff or complaints procedure, but did know there was one.
They said they thought the practice was kept clean, tidy and was well maintained.
We found staff were approachable, knowledgeable and friendly. Records were up to date, easily accessible and showed us that there were good quality assurance monitoring systems.
A staff member demonstrated how infection was controlled and cross contamination prevented.
There were more than adequate numbers of qualified staff to meet people's needs and a fully functioning complaints procedure.