We carried out a review of the data available to us about Sanctuary Home Care Ltd - Bushey Heath on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sanctuary Home Care Ltd - Bushey Heath, you can give feedback on this service.
Sanctuary Home Care Ltd – Bushey Heath is a domiciliary care agency providing personal care. The agency is located in Rosary Priory, Bushey Heath and provides a service to the Dominican Sisters of Saint Catherine of Siena Newcastle, Natal who live at the priory. At the time of our inspection, the service was providing personal care to nine people (referred to as Sisters throughout the report).
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
The agency does not provide any services to the wider community.
People’s experience of using this service and what we found
The Sisters consistently told us they were safe and trusted their care staff. Staff understood their responsibilities with regards to safeguarding and they had received effective training. There were systems in place to safeguard the Sisters from the risk of possible harm. The service had robust recruitment procedures in place.
The Sisters needs had been assessed and they had been involved in planning and deciding in which way their care was provided. Each Sister had a detailed care plan which was reflective of their needs and had been reviewed at regular intervals. Staff were knowledgeable about the Sisters that they were supporting and provided personalised care. Assessments and care plans we looked at during the inspection reflected the detailed knowledge that staff had. Risks to the Sisters had been identified, assessed and measures had been put in place to ensure these were reduced and managed safely.
The Sisters received their prescribed medicines safely, from staff who had completed the required training and had their competency to do so assessed. Staff adhered to the provider's infection control policy and used the appropriate equipment and clothing, whenever required.
Staff had the necessary skills and knowledge to meet deliver the care required. The registered manager operated a system of training, supervision, appraisal and competency assessments, which enabled staff to provide good quality care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff consistently treated the Sisters with kindness and respect. They were supported to express their views about their care and their wishes were respected. Privacy and dignity were respected and promoted during the delivery of care.
There was a positive culture of person-centred, quality care throughout the service. Staff told us they enjoyed working here and that they were well supported by the management team. Staff felt valued and were committed to the service and the Sisters they were supporting.
The registered manager was dedicated to maintaining high standards and used the systems in place to drive effective quality assurance processes and continuous improvement within the service. No formal complaints had been raised at the service; however, there was a procedure in place should any concerns be raised.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 9 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. On this occasion the registered manager was also the provider.
Sanctuary Home Care Ltd - Bushey Heath provides personal care for the Dominican sisters who live at the convent. At the time of the inspection ten people were receiving personal care. The prioress who also lives at the convent, works closely with Sanctuary Home Care to help ensure that people’s needs are met. People have given their permission for the prioress to act as their advocate when required.
People told us they felt safe and their individual risks were assessed and managed. There were sufficient staff to meet people’s needs. Staff had undergone employment checks prior to working in the service. People where required were supported to administer their medicines.
There were appropriate numbers of staff employed to meet people’s needs and provide a safe and effective service. Staff were aware of people’s rights and choices, and provided people with person centred care. Medicines were administered safely by staff who had received training.
The provider had a safe recruitment process in place which helped to ensure that staff were qualified and suitable to work in the convent. Staff had undertaken appropriate training and had received regular supervision and an annual appraisal, which enabled them to meet people’s needs. Staff were supported to deliver a good service and felt supported by their registered manager. The provider had effective systems in place to monitor the quality of the service they provided.
People were supported to make decisions for themselves and encouraged to be as independent as possible. People, and /or other professionals were involved in planning the support people required.
People were supported to eat and drink and to access healthcare services when required. Staff were quick to act on peoples’ changing needs and were responsive to people who required support.