The Care Quality Commission
  • Doctor
  • Independent doctor

Nuffield Health Moorgate Fitness and Wellbeing Centre

Overall: Good read more about inspection ratings

Citypoint, 1 Ropemaker Street, London, EC2Y 9AW (020) 3393 8538

Provided and run by:
Nuffield Health

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Nuffield Health Moorgate Fitness and Wellbeing Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Nuffield Health Moorgate Fitness and Wellbeing Centre, you can give feedback on this service.

11 September 2019

During a routine inspection

This service is rated as Good. (Previous inspection July 2018 – This was an unrated inspection).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Nuffield Health Moorgate Fitness and Wellbeing Centre as part of our ongoing ratings inspection programme for independent health services.

Nuffield Health Moorgate Fitness and Wellbeing Centre offers private GP appointments, travel health consultations and a range of health assessments and screening processes to patients aged over 18 years.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At Nuffield Health Moorgate Fitness and Wellbeing Centre services are provided to patients under arrangements made by their employer. These types of arrangements are exempt by law from CQC regulation. Therefore, at Nuffield Health Moorgate Fitness and Wellbeing Centre, we were only able to inspect the services which are not arranged for patients by their employers.

The Centre Manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Seven number of people provided feedback about the service. All feedback was positive about the service.

Our key findings were:

  • The provider had clear systems to keep people safe and safeguarded from abuse. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
  • Staff assessed patients’ needs and delivered care in line with relevant and current evidence based guidance and standards.
  • Patients were treated with dignity and respect and they were involved in decisions about their care and treatment. Treatment was delivered in line with best practice guidance and appropriate medical records were maintained.
  • Patients were provided with information about their health and with advice and guidance to support them to live healthier lives.
  • Systems were in place to protect patients’ personal information.
  • Information about services and how to complain was available and easy to understand.
  • An induction programme was in place for all staff and staff received induction training prior to treating patients.
  • Staff were well supported with training and professional development opportunities. They were trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The provider had a clear vision to provide safe and high quality service and there was a clear leadership and staff structure. Staff understood their roles and responsibilities.
  • There were clinical governance systems and processes in place to ensure the quality of service provision. Staff had access to all standard operating procedures and policies.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

17 July 2018

During a routine inspection

We carried out an announced comprehensive inspection on 17 July 2018 to ask the service the following key questions: are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Nuffield Health Moorgate Fitness and Wellbeing Centre offers private GP appointments, travel health consultations and a range of health assessments to patients aged over 18 years. Following the assessment and screening process patients undergo a consultation with a doctor to discuss the findings of the results and any recommended lifestyle changes or treatment planning.

The location is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. For example, physiotherapy and occupational health assessments do not fall within the regulated activities for which the location is registered with CQC.

We received nine completed CQC comment cards. All the completed cards indicated that patients were treated with kindness and respect. Staff were described as friendly, caring and professional. Some patients commented on how using the service had helped them with their individual care needs. In addition, comment cards described the environment as pleasant, clean and tidy. We spoke with two patients during the inspection, who were positive about the care and service they received.

Our key findings were:

  • The provider had clear systems to keep people safe and safeguarded from abuse. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
  • Staff assessed patients’ needs and delivered care in line with relevant and current evidence based guidance and standards.
  • Patients were treated with dignity and respect and they were involved in decisions about their care and treatment. Treatment was delivered in line with best practice guidance and appropriate medical records were maintained.
  • Patients were provided with information about their health and with advice and guidance to support them to live healthier lives.
  • Systems were in place to protect patients’ personal information.
  • Information about services and how to complain was available and easy to understand.
  • An induction programme was in place for all staff and staff received induction training prior to treating patients.
  • Staff were well-supported with training and professional development opportunities. They were trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The provider had a clear vision to provide a safe and high-quality service and there was a clear leadership and staff structure. Staff understood their roles and responsibilities.
  • There were clinical governance systems and processes in place to ensure the quality of service provision. Staff had access to all standard operating procedures and policies.

There were areas where the provider could make improvements and should:

  • Review the arrangements in relation to monitoring the cold chain process for vaccines management.
  • Review the system for undertaking multi-cycle clinical audits at the location.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice