During our visit, we spoke with the manager, four staff and five people using the service. Four people using the service gave consent so we could follow them through their treatment. We saw staff explaining the process to people throughout their treatment. One person told us, 'I come here more often then I go to the doctors because they provide a good service and are very friendly, they are excellent with the children'. Another person told us,' Coming here means I don't have to wait to get through on a telephone number that keeps you waiting like the doctors do, only to be told there are no appointment, so I am very glad I can come here'.
The provider had clear procedures in place to identify and respond to suspicions of abuse to ensure people were protected against abuse.
Staff received a range of training so that they had up to date knowledge and skills in order to support people receiving a service.
The provider took steps to assess and monitor the quality of the service provided and the information was used to improve the service if required.