We carried out a review of the data available to us about ICare Coventry Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about ICare Coventry Ltd, you can give feedback on this service.
ICare Coventry is a domiciliary care agency. It is registered to provide personal care to people in their own homes, including, older people, people with mental health needs, and people living with dementia. At the time of the inspection visit the service supported 40 people with personal care.
People’s experience of using this service:
People were happy with the service they received. People were visited by care staff they knew and who arrived around the time expected. There were enough staff to provide the care and support people required.
People and relatives felt safe with staff who visited them. Risks associated with people’s care were assessed and managed safely. There were safe procedures for recruitment of staff and to manage people’s medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People’s needs were assessed to ensure they could be met by the service. Staff received training and support to be effective in their role. Where required, people were supported with their nutritional needs.
People described managers and staff as very kind and caring. Staff respected people’s rights to privacy and dignity and supported people to maintain independence. People felt involved in their care and made decisions about their care and support.
Care plans contained all the information staff needed to provide personalised care. Systems were in place to manage and respond to any complaints.
The provider understood their regulatory responsibilities. Managers and staff understood their roles and responsibilities and staff received good support from the managers. There were processes for regularly assessing and monitoring the quality of the service. This included obtaining people’s feedback which was used to make improvements to the service.
Rating at last inspection: The last rating for this service was Good (published on 1 April 2017).
Why we inspected: This was a planned inspection based on the date and the rating of the previous inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected from the risk of potential abuse and told us they felt safe in the company of staff because of the way staff supported and cared for them. Plans to manage people’s individual risks were assessed, and identified in a way which promoted people’s safety. There were enough staff employed to care for people and chat to them so they did not become isolated. Staff supported some people to take their medicines. Some people had requested staff just reminded them to take their medicines and this had been done.
Staff had the skills and knowledge to care for people effectively. Staff received regular training based on the needs of people using the service. Staff knew the histories and preferences of the people they were supporting and provided care in a way that meet individual people’s needs. People had been involved in making decisions about how their care was delivered on a daily basis, and through their assessments, care planning and care plan reviews.
People were encouraged to make choices about the food they ate and staff knew if they had any dietary requirements. People were supported by staff to maintain their health and well-being.
People’s consent was appropriately obtained by staff when caring for them. If people’s ability to make decisions changed, the registered and deputy manager had involved people’s relatives and other professionals, so that care would continue to be delivered in the best way for people.
People received care from staff who took time to get to know them. People had developed good relationships with staff that were caring. Staff supported people to maintain their dignity and people were confident that staff respected their right to confidentiality.
The registered manager, deputy manager and staff met regularly with people to check they were receiving care in the way they wanted. People and their family members were encouraged to give feedback on the quality of the service. The registered and deputy manager made sure regular checks were completed to monitor the quality of the care. Staff members were aware of and implemented the values demonstrated by the registered manager.