People using the service were not able to share their views in a meaningful way due to their complex needs. We gathered evidence of people's experiences of the service by speaking with staff, reviewing people's care records and looking at other records kept by the service.We observed from people's records their individual care and support needs had been assessed and support plans were in place to meet these needs. From the records we looked at, information was reviewed and updated regularly so that staff had up to date information about people's current care and support needs. Other records relevant to the management of the service were maintained and kept up to date.
People were supported to be able to eat and drink sufficient amounts and were provided with a choice of suitable and nutritious food and drink. The service worked proactively with other providers involved in people's care and treatment to improve people's general health and wellbeing.
People had been asked for their views and experiences of the care and support they received. They were able to attend meetings with staff to talk about things that were important to them. Equipment used in the home was regularly checked and maintained for their safety and suitability.
However we found no evidence that staff received regular and appropriate training to ensure they were adequately able to meet the needs of people using the service. This meant people were put at risk of unsafe or inappropriate care.