The Care Quality Commission
  • Care Home
  • Care home

Archived: Gorseway House

354 Seafront, Hayling Island, Hampshire, PO11 0BA (023) 9246 6411

Provided and run by:
Barchester Healthcare Homes Limited

All Inspections

17 April 2013

During a routine inspection

We spoke to four people who use the service, three relatives and three staff.

All of the people we spoke to were happy with the care they received at Gorseway House. People told us that staff were 'lovely' and supported them well. People told us that they felt listened to and respected.

One person told us 'If it wasn't for the girls I wouldn't like it here'. Another told us 'The girls are brilliant, they know exactly what I want and need'.

One relative told us 'the staff are always approachable and they make the service a lovely place, I would choose to live there'.

We found that people's views and experiences were taken into account in the way that the service was provided; their care was assessed and delivered. People told us they were able to exercise choice in how they spent their time.

The home was clean and well presented.

Medicines held in the home were managed effectively.

The home had effective systems in place for assessing and monitoring the quality of the service.

30 July 2012

During an inspection looking at part of the service

During our inspection we spoke with the registered manager, three members of staff and two people who lived at Gorseway Lodge.

People told us they were happy living at the home and said they were well cared for. They said that staff were kind and caring and that nothing was too much trouble.

Staff members we spoke with all confirmed that they were supported to undertake their roles. They also expressed the view that communication was good between staff and management. Staff said that the training and support provided, enabled them to support people effectively.

18 April 2012

During an inspection in response to concerns

We spoke with three of the sixteen people using the service at the time of our visit. We also spoke with two relatives, four members of staff and the Registered Manager

We were not able to speak with all of the people using the service because of their complex needs, which meant they were not able to tell us their experiences. We gathered evidence of people's experiences by reviewing comment cards and the complaints log. We found that people who used the service and relatives had given positive feedback and were able to raise any issues or concerns, which the service responded to.

All of the people we spoke with said that staff treated them in a polite and respectful manner. They were able to express their views and be involved in making decisions about their care and treatment. The interactions that we observed between staff and people using the service were positive and staff spoke about people respectfully.

The people we spoke with confirmed that their current needs were being met. They said they thought that staffing levels varied and that communication had sometimes been an issue. They told us that the regular staff had the knowledge and skills to meet their needs. However, other evidence did not support this and we have asked the provider to take action.

People were provided with a choice of food and drink and could discuss their dietary requirements with the chef.