The Care Quality Commission
  • Dentist
  • Dentist

Archived: Kendrick View Dental Practice

Kendrick View, 39 London Road, Reading, Berkshire, RG1 5BL (0118) 959 0222

Provided and run by:
Dr Mark Hargreaves

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See old profile

All Inspections

11 July 2013

During a routine inspection

We spoke with four people who use the service. People we spoke with told us they had been going to the same practice for many years. They told us they were treated with respect, had treatment choices explained to them, and staff acted in a way which put them at ease. One person told us, 'I am 100% satisfied with the service they offer' Others told us, 'I have been going to the practice for 30 years and have no complaints.' and 'the quality of the service is very good.'

We viewed eight patient records and found people's oral health was comprehensively assessed. For example, the dentist had checked for decay, soft tissue problems, the condition of people's gums, jaw and face and recorded a map of the mouth.

We toured the practice and found it to be clean and tidy. The practice had effective systems in place to reduce the risk and spread of infection. We spoke with staff regarding the cleaning of used instruments and found procedures to be in line with guidelines from the Department of Health.

People we spoke with were happy with the care provided to them and none had made a complaint. One person told us, "they are good at knowing their patients; they have never let me down."

Most staff had worked at the practice for many years and said they felt supported by management and colleagues. Staff were given opportunities to take appropriate training to enhance their knowledge.