The Care Quality Commission
  • Dentist
  • Dentist

Archived: Western Road Dental Practice

97 Western Road, Romford, Essex, RM1 3LS 0844 576 9938

Provided and run by:
Mr. Vivek Anand

Important: The provider of this service changed. See new profile

All Inspections

9 January 2014

During a routine inspection

People who used the service understood the care and treatment choices available to them. People told us that treatments and fees were clearly explained to them. One person said "everything is explained in layman's terms." We found people were treated with respect and confidential discussions were held in private. People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People told us they were happy with the care and treatment they received. One person said "all in all I am very pleased with everything about this dentist." We found staff had undertaken training about dealing with medical emergencies and infection control.

There were effective systems in place to reduce the risk and spread of infection. People told us they found the service to be clean and we found it to be visibly clean during our inspection. People were made aware of the complaints system and complaints were fully investigated and resolved. People told us they were confident that if they made a complaint it would be properly dealt with. Records were stored securely in the service, this promoted people's privacy.